KARACHI: The government has launched a “WhatsApp Corona Helpline” to action misinformation and bear updates on the country’s best accepted messaging service.

Starting Monday, WhatsApp users beyond the country can ability out to the bloom admiral on 923001111166 for aboveboard information, acquaintance resources, latest statistics, or award the abutting lab for testing. To acquaintance the helpline, citizens should save the WhatsApp cardinal in their phone, and again alpha a babble by accounting “Hi” and sending it to the number, which will alert them to either blazon in a concern or accept from a account of frequently asked questions. Depending on the question, users will accept absolute admonition in the anatomy of a video, or argument or link.

The WhatsApp helpline provides admonition in Urdu and six bounded languages, including Punjabi, Sindhi, Pashto, Balochi and Kashmiri. The technology answers questions about atypical coronavirus, its symptoms, means to assure yourself, accident assessment, adorning videos fabricated by the bloom admiral and shares admonition about abutting labs for the Covid-19 test.

The helpline additionally provides circadian abstracts of accepted cases in Pakistan. The figures, however, are quoted from the Civic Institute of Health’s 10am amend and do not account with the latest cardinal of accepted cases beyond the country.

Facebook starts account hub for Pakistan

“WhatsApp is one belvedere area best conversations booty abode in the country. With the helpline, we aim to put best bodies at affluence by absolution them self-assess Covid risks and appropriately additionally abate the accountability on our bloom infrastructure,” said Khurram Jamali, Advisor to Digital Pakistan arch Tania Aidrus.

Mr Jamali said the aggregation was additionally alive appear digitising lab testing after-effects to map the advance of the virus beyond the country. “The aim is to abridge accepted tests of Covid-19 from labs beyond the country in one abode that is attainable to the public,” he said.

Earlier, the government launched a chatbot on Facebook’s agent app.

The agent chatbot is powered by bogus intelligence that answers basal questions about the virus and if users appetite to appraise whether they charge a Covid-19 analysis or not, it will acclaim testing based on questions such as “do you accept agitation aloft 100?”, “do you accept cough?”, “have you travelled in the aftermost 14 days?” or if “you accept above-mentioned conditions”.

Meanwhile, Facebook has additionally launched a “Coronavirus (Covid-19) Admonition Center” for Pakistan. The hub is featured at the top of the Account Feed to accommodate a axial abode for bodies to get the latest account and admonition as able-bodied as assets and tips to break advantageous and abutment their ancestors and community.

It includes real-time updates from civic bloom authorities and all-around organisations such as the World Bloom Organisation, as able-bodied as accessible articles, videos and posts about amusing break and preventing the advance of Covid-19.

People can additionally chase the admonition centre to accept updates from bloom authorities anon in their Account Feed.

The amusing media behemothic has additionally accustomed a “Messenger Coronavirus Association Hub” (https://www.messenger.com/coronavirus) with tips and assets to accumulate bodies affiliated to their friends, family, colleagues and community, and anticipate the advance of misinformation. It additionally includes admonition on how to recognise and abstain scams and misinformation online.

Published in Dawn, March 31st, 2020

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